Privacy Policy

1. Information We Collect

Account Information

When you create or maintain an account, we may collect:

• Name
• Email address
• Phone number
• Profile photo
• Payment-related information
• Driver license information for drivers
• Vehicle information for drivers

Location Information

To operate the platform and facilitate transportation requests between riders and participating independent providers, Zipy Ride may collect location data:

• While you are using the app
• During active trips
• In the background when enabled and required for supported trip-related functionality

Device Information

• Device type and operating system
• App version
• IP address
• Mobile network information
• Device identifiers

Usage and Trip Information

• Trip history
• Ride requests
• Pickup locations and destinations
• Payment activity
• App interactions and supported platform activity

2. How We Use Your Information

We may use information to:

• Operate the Zipy Ride platform and facilitate transportation requests
• Connect riders with participating independent drivers and transportation providers
• Process or facilitate supported payments
• Improve app functionality and performance
• Verify accounts and identities
• Provide customer and rider support
• Detect, prevent and investigate fraud, misuse and abuse
• Comply with legal obligations
• Send important service, account and trip-related notifications

3. Location Data

Location information may be used to:

• Connect riders and participating providers
• Estimate routes, distance and fares
• Enable location-based platform features
• Share trip-related location information with participating users and service providers as necessary for the requested service
• Support trip monitoring, account integrity, incident review and communication features
• Support trip-status sharing features with trusted contacts where available

4. Information Sharing

Drivers and Riders

Information reasonably necessary to facilitate a requested trip may be shared between riders and participating independent providers.

Service Providers

We may use third-party providers that support functions such as:

• Payment processing
• Cloud hosting and infrastructure
• Customer support
• Analytics and app performance
• Security and fraud prevention

Legal Requirements

We may disclose information when required or permitted by applicable law, legal process, court order or valid governmental request.

5. Data Security

We use administrative, technical and organizational measures intended to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide and support services
• Meet applicable legal and regulatory obligations
• Resolve disputes and investigate incidents
• Prevent fraud or misuse
• Enforce applicable agreements

Retention periods may vary depending on the type of information, the purpose of processing and applicable legal requirements.

7. Your Privacy Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including the ability to request access, correction, updating or deletion of certain information, and to exercise applicable consent rights.

Privacy requests may be submitted to admin@zipyride.com.

8. Children's Privacy

Zipy Ride accounts and services are not intended for individuals under 18 to use independently. We do not knowingly seek to collect personal information from children for independent account use. If you believe information from a child has been collected inappropriately, contact us so the matter can be reviewed.

9. Third-Party Services

The apps or website may link to or interact with third-party services. Those third parties may have their own privacy practices and policies. Zipy Ride is not responsible for the privacy practices of independent third parties.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or privacy practices. The revised policy will be posted on this page with an updated date.

11. Contact Us