We’re Here to Help

At Zipy Ride, your safety, comfort, and satisfaction are our top priorities.
Whether you need assistance with a current ride, a scheduled transfer, your account,
or a general transportation question, our support team is ready to help.

Frequently Asked Questions

How do I book a ride?

Open the Zipy Ride app, enter your pickup and destination locations,
choose your preferred vehicle type, and confirm your ride request.

Can I schedule a ride in advance?

Yes. You can schedule airport transfers, hotel transportation, private drivers,
local rides, group transportation, and other rides in advance through the app.

What services does Zipy Ride offer?

• Airport Transfers
• Local Taxi Service
• Private Drivers
• Hotel Transfers
• Sightseeing Transportation
• Scheduled Transportation
• Group Transportation
• Beach Transfers
• Shuttle Services
• Rent-a-Driver Services

How can I contact my driver?

Once your ride is confirmed, you can communicate directly with your driver
through the Zipy Ride app.

What payment methods are accepted?

• Credit Cards
• Debit Cards
• Digital Wallets
• Cash, where available

Payment options may vary by location and ride type.

I left an item in a vehicle. What should I do?

Please contact Zipy Ride Support as soon as possible. Include your trip date,
pickup location, destination, and a description of the lost item. We will work
with the driver to help recover your belongings whenever possible.

How do I report a problem with a trip?

If you experience an issue during or after your ride, please submit a support
request through the app or contact our customer support team directly.

Safety Support

Your safety is very important to us. If you experience a safety concern during
a trip, please take immediate action.

1. Contact local emergency services immediately if needed.
2. Use any emergency assistance features available in the app.
3. Report the incident to Zipy Ride Support as soon as possible.

All safety-related reports are reviewed promptly by our support team.

Account Support

Our team can assist with:

• Password resets
• Account verification
• Payment issues
• Updating personal information
• Ride history questions
• Promotional credits and discounts
• Technical troubleshooting

Business & Partnership Inquiries

Interested in partnering with Zipy Ride? We welcome inquiries from hotels,
resorts, vacation rentals, tour operators, transportation providers,
local businesses, and franchise partners.

Contact Support

Support Hours

Monday – Sunday
7:00 AM – 10:00 PM Costa Rica Time

For urgent safety-related matters, please contact local emergency services immediately.

Our Commitment

Zipy Ride is committed to providing safe, reliable, and convenient transportation
services throughout Costa Rica. We continuously work to improve our platform,
support our riders and drivers, and deliver excellent transportation experiences.