Zipy Ride Support Center
Need assistance? We’re here to help with questions about your rides, bookings, payments, drivers, lost items, or your Zipy Ride account.
Our support team is available to help riders across Costa Rica and will do their best to assist you with your request.
Zipy Support can assist with account questions, app functionality, payment records processed through the platform, and communication related to a ride request. Because transportation is provided by independent providers, Zipy may need to contact the provider for trip-specific information. Zipy cannot guarantee that a provider will respond, that a lost item will be recovered, or that a particular resolution will be available.
We’re Here to Help
Whether you’re planning a trip, managing a booking, or have questions about your account or a recent ride, the Zipy Ride Support team is here to assist. We’ll do our best to provide helpful information and support whenever you need it.
Frequently Asked Questions
How do I book a ride?
Open the Zipy Ride app, enter your pickup and destination, select an available service, and follow the prompts to request or schedule your ride.
Can I schedule a ride in advance?
Advance booking may be available for select services and locations, including airport transfers, hotel transportation, private drivers, and other scheduled rides.
What services does Zipy Ride offer?
Available services may vary by location and include:
- Airport Transfers
- Local Local Ride Service
- Private Drivers
- Hotel Transfers
- Sightseeing Transportation
- Scheduled Transportation
- Group Transportation
- Beach Transfers
- Shuttle Services
- Rent-a-Driver Services
How can I contact my driver?
Depending on your booking and app features available in your area, you may be able to contact your driver through the Zipy Ride app after your ride has been confirmed.
What payment methods are accepted?
Payment options may include:
- Credit Cards
- Debit Cards
- Digital Wallets
- Cash (where available)
Available payment methods may vary by location, service, and driver.
I left an item in a vehicle. What should I do?
Please contact Zipy Ride Support as soon as you can and provide your trip details, including the date, pickup location, destination, and a description of the item. We’ll make reasonable efforts to help facilitate communication with the driver, but we cannot guarantee that lost items will be located or returned.
How do I report a problem with a trip?
If you experience an issue before, during, or after your ride, please submit a support request through the app or contact Zipy Ride Support. Include as much information as possible so we can review your request and assist where appropriate.
Safety Support
Your safety matters. If you experience a safety concern before, during, or after a trip, we encourage you to take appropriate action as soon as possible.
- If you are in immediate danger or need urgent assistance, contact your local emergency services first.
- Use any safety or emergency features available in the Zipy Ride app, if applicable.
- Report the incident to Zipy Ride Support so we can review the information and provide assistance where possible.
Safety reports are taken seriously and reviewed by our support team in accordance with our policies and procedures.
Account Support
If you’re having trouble with your Zipy Ride account, we’re happy to help. Depending on the issue, our team may be able to assist with:
- Password resets
- Account verification
- Payment and billing inquiries
- Updating account information
- Questions about your ride history
- Promotional credits and special offers
- Basic app troubleshooting and technical issues
Our Commitment
At Zipy Ride, we’re committed to making every trip simple, safe, and stress-free. Whether you’re heading to the airport, exploring a new destination, commuting across town, or meeting friends, our goal is to connect you with local drivers and dependable transportation throughout Costa Rica.
We’re constantly improving our platform, expanding our services, and enhancing your experience so you can book with confidence, travel comfortably, and arrive where you need to be with ease.
Your Ride. Your Way.
Business & Partnership Inquiries
Interested in partnering with Zipy Ride? We welcome inquiries from hotels, resorts, vacation rentals, tour operators, transportation providers, local businesses, and franchise partners.