Terms & Conditions

1. Zipy Ride's Role — Software and Technology Only

Zipy Ride provides a technology platform that allows users to request, arrange, communicate about and facilitate transportation, delivery and related services offered by independent third-party providers.

Platform features may include ride requests, estimated pricing, location information, scheduling, communications, payments, ratings, OTP or trip verification, safety reporting and support. Providing these technology features does not mean Zipy Ride controls or performs the underlying transportation service.

2. Independent Drivers and Providers

All drivers, delivery providers, fleet operators and other transportation providers using the Platform provide their services as independent third-party businesses and not as employees of Zipy Ride.

• Providers are not employees, servants, agents, representatives, partners or joint venturers of Zipy Ride.
• Providers are not employees of any Zipy Ride parent, subsidiary, affiliate, commonly owned company or related entity merely because they use the Platform.
• No provider has authority to bind Zipy Ride or an affiliated company unless expressly authorized in writing.
• Providers independently decide whether to accept or decline available requests.
• Subject to applicable law and legitimate Platform requirements, providers are responsible for how they operate their independent businesses and perform accepted services.
• Providers are responsible for their own taxes, expenses, equipment, vehicles, licenses, permits, registrations and legally required insurance.

3. Eligibility

• You must be at least 18 years old or the legal age required for independent use in your jurisdiction.
• You must provide accurate and complete information.
• You are responsible for protecting your account credentials.
• You are responsible for activity conducted through your account, subject to applicable law.

4. Account Registration

Some Platform features require an account. You agree to provide truthful information, keep account information reasonably current, protect login credentials and promptly report suspected unauthorized use. Zipy Ride may restrict, suspend or terminate access for false information, fraud, safety concerns, misuse or violations of these Terms, subject to applicable law.

5. Transportation and Delivery Services

The Platform allows users to submit requests to participating independent providers. Availability may depend on location, provider participation, vehicle capacity, weather, traffic, road conditions, government restrictions, demand and events outside the Platform's control. Submitting a request does not guarantee acceptance, arrival at a particular time or completion of the requested service.

6. Fares, Estimates and Payments

Charges may include base fares, distance, time, waiting, airport fees, tolls, parking, cancellation fees, taxes or other disclosed charges. Pricing may be calculated by Platform functionality or otherwise established for a service or provider, as displayed or communicated for the request. Amounts shown before a trip may be estimates and can change based on the actual service performed.

7. Cancellations, Complaints and Refunds

Cancellation fees may apply after a provider accepts a request, arrives at the pickup point or experiences rider-caused waiting, as disclosed by the Platform or applicable service rules. Complaints, payment disputes, chargebacks and refund requests may be reviewed using trip and payment information. Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable law.

8. User Conduct

Users must not use the Platform for unlawful activity, fraud, harassment, threats, abuse, property damage, impersonation, knowingly false information, prohibited-item transport or conduct that creates unreasonable risk to other users or providers.

9. Safety and Ride Verification

Riders should review available driver and vehicle details before entering a vehicle and use OTP or other supported trip-confirmation features when available. Platform verification, ratings, support or safety features are technology tools and do not constitute a guarantee that a person, provider, vehicle or trip is risk-free.

10. Responsibility for Providers, Riders and Services

Displaying a provider, vehicle, rating, availability status or other information in the Platform is not a guarantee, warranty or endorsement of the provider, vehicle or service.

11. Vehicles, Licensing, Permits and Insurance

Independent providers are responsible for maintaining the licenses, permits, registrations, vehicle condition, inspections, insurance and other qualifications required by applicable law for the services they independently provide. Zipy Ride may request or review documentation as part of Platform access, but such review does not transfer the provider's legal responsibilities to Zipy Ride or guarantee continuing compliance.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZIPY RIDE AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUE, OR LOSS OF DATA ARISING FROM USE OF THE PLATFORM.

To the fullest extent permitted by applicable law, Zipy Ride and its affiliates are not responsible for injuries, accidents, property damage, losses, delays, cancellations, route choices, driving conduct, vehicle condition, service quality or other consequences caused by an independent provider, rider, third party, traffic, weather, road conditions or events outside Zipy Ride's reasonable control.

Nothing in these Terms excludes or limits liability that applicable law does not permit to be excluded or limited.

13. Platform Provided “As Available”

To the fullest extent permitted by law, the Platform is provided on an “as available” basis. Zipy Ride does not guarantee uninterrupted access, provider availability, particular arrival times, service quality, specific earnings for providers, particular routes or that every request will be accepted.

14. Lost Items

Zipy Ride does not take custody of property left in an independent provider's vehicle. Support may attempt to facilitate communication between the rider and provider, but recovery, storage, return or delivery of a lost item cannot be guaranteed and may involve additional costs.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, costs and expenses arising from your unlawful use of the Platform, your violation of these Terms or your own acts or omissions. Any indemnification obligation is subject to rights and limitations imposed by applicable law.

16. Intellectual Property

Zipy Ride software, trademarks, logos, interfaces, graphics and other Platform content are owned by Zipy Ride or its licensors, as applicable. No ownership rights are transferred to users merely through Platform access.

17. Account Suspension or Termination

Zipy Ride may restrict, suspend or terminate Platform access for violations of these Terms, fraud, misuse, safety concerns, legal requirements or other legitimate Platform-protection reasons, subject to applicable law.

18. Platform and Service Changes

Zipy Ride may modify, add, suspend or discontinue Platform features, service categories, pricing functionality or portions of the Platform. Independent providers remain responsible for the services they choose to offer and accept.

19. Changes to These Terms

Zipy Ride may update these Terms periodically. Updated Terms will be posted with a revised effective date. Where applicable law requires additional notice or consent, Zipy Ride will provide it as required.

20. Governing Law

These Terms are governed by the laws of Costa Rica, without regard to conflict-of-law principles, except where applicable law requires otherwise. Nothing in these Terms is intended to waive mandatory rights or protections that cannot lawfully be waived.

21. Contact Information