{"id":766,"date":"2026-06-04T19:06:02","date_gmt":"2026-06-04T19:06:02","guid":{"rendered":"https:\/\/zipyride.com\/?page_id=766"},"modified":"2026-09-22T22:31:01","modified_gmt":"2026-09-22T22:31:01","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/zipyride.com\/es\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"766\" class=\"elementor elementor-766\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6544b3 e-flex e-con-boxed e-con e-parent\" data-id=\"c6544b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8086ee7 elementor-widget elementor-widget-html\" data-id=\"8086ee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ZIPY RIDE PRIVACY POLICY - BRANDED ALL-IN-ONE HTML -->\r\n<style>\r\n.zpp{--g:#78b82a;--gd:#5d951c;--o:#ff6900;--b:#171717;--m:#626a70;--s:#f5f6f4;--ln:#e4e7e1;font-family:Montserrat,Arial,sans-serif;color:var(--b);line-height:1.72;background:linear-gradient(rgba(255,255,255,.95),rgba(255,255,255,.95)),url('https:\/\/zipyride.com\/wp-content\/uploads\/2026\/09\/map-background.jpg');background-size:cover;background-position:center;background-attachment:fixed}.zpp *{box-sizing:border-box}.zpp h1,.zpp h2,.zpp h3,.zpp p{margin-top:0}.zpp h1,.zpp h2,.zpp h3{line-height:1.2}.zpp a{color:var(--gd);font-weight:700}.w{width:min(1060px,92%);margin:auto}.hero{padding:62px 20px;text-align:center;background:rgba(255,255,255,.97);border-bottom:1px solid var(--ln)}.k{display:inline-block;margin-bottom:12px;color:var(--gd);font-size:12px;font-weight:800;letter-spacing:1.5px;text-transform:uppercase}.hero h1{font-size:clamp(36px,5vw,52px);font-weight:800;margin-bottom:13px}.hero h1 span{color:var(--gd)}.hero p{max-width:760px;margin:0 auto;color:#555}.updated{display:inline-block;margin-top:18px;padding:7px 13px;background:#eef6e7;border-radius:20px;color:var(--gd);font-size:12px;font-weight:800}.layout{display:grid;grid-template-columns:260px 1fr;gap:34px;padding:60px 0}.toc{position:sticky;top:25px;align-self:start;background:#fff;border:1px solid var(--ln);border-radius:11px;padding:22px}.toc strong{display:block;margin-bottom:12px}.toc a{display:block;text-decoration:none!important;color:#555!important;font-size:12px;padding:6px 0}.toc a:hover{color:var(--gd)!important}.content{background:#fff;border:1px solid var(--ln);border-radius:13px;padding:38px}.intro{font-size:15px;color:#555}.section{padding-top:8px;margin-top:25px}.section h2{font-size:24px;margin-bottom:12px;padding-bottom:9px;border-bottom:2px solid #edf0eb}.section h2 span{color:var(--g);margin-right:6px}.section h3{font-size:18px;margin:20px 0 7px}.section p,.section li{font-size:14px;color:#4f5558}.section ul{padding-left:21px}.section li{margin-bottom:7px}.note{background:var(--s);border-left:5px solid var(--g);border-radius:9px;padding:20px;margin:18px 0}.legal{background:#fff7f1;border:1px solid #ffd9c0;border-left:5px solid var(--o);border-radius:9px;padding:20px;margin:20px 0}.legal p,.note p{margin:0;font-size:13px;color:#555}.contact{margin-top:34px;background:#171717;color:#fff;border-radius:12px;padding:30px}.contact h2{color:#fff;font-size:25px;margin-bottom:10px}.contact p{color:#d2d2d2;margin-bottom:7px}.contact a{color:#9fdd5b}.final{padding:46px 20px;text-align:center;background:var(--s);border-top:1px solid var(--ln)}.final p{max-width:700px;margin:0 auto;color:#555;font-size:14px}\r\n@media(max-width:850px){.layout{grid-template-columns:1fr}.toc{position:relative;top:auto}.content{padding:28px}}@media(max-width:600px){.hero{padding:48px 18px}.layout{padding:40px 0}.content{padding:23px 19px}.toc{display:none}}\r\n<\/style>\r\n\r\n<div class=\"zpp\">\r\n<section class=\"hero\"><div class=\"w\"><span class=\"k\">Zipy Ride Costa Rica<\/span><h1>Privacy <span>Policy<\/span><\/h1><p>How Zipy Ride collects, uses, shares, retains and protects information when you use the Zipy Ride Rider App, Zipy Driver App, website and related platform services.<\/p><span class=\"updated\">Last Updated: September 2026<\/span><\/div><\/section>\r\n\r\n<div class=\"w layout\">\r\n<nav class=\"toc\"><strong>On this page<\/strong>\r\n<a href=\"#scope\">Overview<\/a><a href=\"#collect\">1. Information We Collect<\/a><a href=\"#use\">2. How We Use Information<\/a><a href=\"#location\">3. Location Data<\/a><a href=\"#sharing\">4. Information Sharing<\/a><a href=\"#security\">5. Data Security<\/a><a href=\"#retention\">6. Data Retention<\/a><a href=\"#rights\">7. Your Rights<\/a><a href=\"#children\">8. Children's Privacy<\/a><a href=\"#thirdparty\">9. Third-Party Services<\/a><a href=\"#changes\">10. Policy Changes<\/a><a href=\"#contact\">11. Contact Us<\/a>\r\n<\/nav>\r\n\r\n<main class=\"content\">\r\n<div id=\"scope\">\r\n<p class=\"intro\">Zipy Ride (\"Zipy Ride,\" \"we,\" \"our,\" or \"us\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you use the Zipy Ride Rider App, Zipy Driver App, website and related services.<\/p>\r\n<p class=\"intro\">By using Zipy Ride, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for particular processing, we will seek that consent as required.<\/p>\r\n<\/div>\r\n\r\n<section class=\"section\" id=\"collect\"><h2><span>1.<\/span> Information We Collect<\/h2>\r\n<h3>Account Information<\/h3><p>When you create or maintain an account, we may collect:<\/p><ul><li>Name<\/li><li>Email address<\/li><li>Phone number<\/li><li>Profile photo<\/li><li>Payment-related information<\/li><li>Driver license information for drivers<\/li><li>Vehicle information for drivers<\/li><\/ul>\r\n<h3>Location Information<\/h3><p>To operate the platform and facilitate transportation requests between riders and participating independent providers, Zipy Ride may collect location data:<\/p><ul><li>While you are using the app<\/li><li>During active trips<\/li><li>In the background when enabled and required for supported trip-related functionality<\/li><\/ul>\r\n<h3>Device Information<\/h3><ul><li>Device type and operating system<\/li><li>App version<\/li><li>IP address<\/li><li>Mobile network information<\/li><li>Device identifiers<\/li><\/ul>\r\n<h3>Usage and Trip Information<\/h3><ul><li>Trip history<\/li><li>Ride requests<\/li><li>Pickup locations and destinations<\/li><li>Payment activity<\/li><li>App interactions and supported platform activity<\/li><\/ul><\/section>\r\n\r\n<section class=\"section\" id=\"use\"><h2><span>2.<\/span> How We Use Your Information<\/h2><p>We may use information to:<\/p><ul><li>Operate the Zipy Ride platform and facilitate transportation requests<\/li><li>Connect riders with participating independent drivers and transportation providers<\/li><li>Process or facilitate supported payments<\/li><li>Improve app functionality and performance<\/li><li>Verify accounts and identities<\/li><li>Provide customer and rider support<\/li><li>Detect, prevent and investigate fraud, misuse and abuse<\/li><li>Comply with legal obligations<\/li><li>Send important service, account and trip-related notifications<\/li><\/ul><\/section>\r\n\r\n<section class=\"section\" id=\"location\"><h2><span>3.<\/span> Location Data<\/h2><p>Location information may be used to:<\/p><ul><li>Connect riders and participating providers<\/li><li>Estimate routes, distance and fares<\/li><li>Enable location-based platform features<\/li><li>Share trip-related location information with participating users and service providers as necessary for the requested service<\/li><li>Support trip monitoring, account integrity, incident review and communication features<\/li><li>Support trip-status sharing features with trusted contacts where available<\/li><\/ul><div class=\"note\"><p>You can control location permissions through your device settings. Disabling location access may prevent some Zipy Ride features from functioning correctly.<\/p><\/div><\/section>\r\n\r\n<section class=\"section\" id=\"sharing\"><h2><span>4.<\/span> Information Sharing<\/h2>\r\n<h3>Drivers and Riders<\/h3><p>Information reasonably necessary to facilitate a requested trip may be shared between riders and participating independent providers.<\/p>\r\n<h3>Service Providers<\/h3><p>We may use third-party providers that support functions such as:<\/p><ul><li>Payment processing<\/li><li>Cloud hosting and infrastructure<\/li><li>Customer support<\/li><li>Analytics and app performance<\/li><li>Security and fraud prevention<\/li><\/ul>\r\n<h3>Legal Requirements<\/h3><p>We may disclose information when required or permitted by applicable law, legal process, court order or valid governmental request.<\/p><\/section>\r\n\r\n<section class=\"section\" id=\"security\"><h2><span>5.<\/span> Data Security<\/h2><p>We use administrative, technical and organizational measures intended to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.<\/p><\/section>\r\n\r\n<section class=\"section\" id=\"retention\"><h2><span>6.<\/span> Data Retention<\/h2><p>We retain information for as long as reasonably necessary for the purposes for which it was collected, including to:<\/p><ul><li>Provide and support services<\/li><li>Meet applicable legal and regulatory obligations<\/li><li>Resolve disputes and investigate incidents<\/li><li>Prevent fraud or misuse<\/li><li>Enforce applicable agreements<\/li><\/ul><p>Retention periods may vary depending on the type of information, the purpose of processing and applicable legal requirements.<\/p><\/section>\r\n\r\n<section class=\"section\" id=\"rights\"><h2><span>7.<\/span> Your Privacy Rights<\/h2><p>Depending on applicable law and your location, you may have rights relating to your personal information, including the ability to request access, correction, updating or deletion of certain information, and to exercise applicable consent rights.<\/p><p>Privacy requests may be submitted to <a href=\"mailto:admin@zipyride.com\">admin@zipyride.com<\/a>.<\/p><div class=\"legal\"><p>In Costa Rica, Law No. 8968 recognizes rights concerning access, rectification or deletion of personal data and consent to data transfers. Applicable exceptions and procedures may apply.<\/p><\/div><\/section>\r\n\r\n<section class=\"section\" id=\"children\"><h2><span>8.<\/span> Children's Privacy<\/h2><p>Zipy Ride accounts and services are not intended for individuals under 18 to use independently. We do not knowingly seek to collect personal information from children for independent account use. If you believe information from a child has been collected inappropriately, contact us so the matter can be reviewed.<\/p><\/section>\r\n\r\n<section class=\"section\" id=\"thirdparty\"><h2><span>9.<\/span> Third-Party Services<\/h2><p>The apps or website may link to or interact with third-party services. Those third parties may have their own privacy practices and policies. Zipy Ride is not responsible for the privacy practices of independent third parties.<\/p><\/section>\r\n\r\n<section class=\"section\" id=\"changes\"><h2><span>10.<\/span> Changes to This Policy<\/h2><p>We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or privacy practices. The revised policy will be posted on this page with an updated date.<\/p><\/section>\r\n\r\n<section class=\"section\" id=\"contact\"><h2><span>11.<\/span> Contact Us<\/h2>\r\n<div class=\"contact\"><h2>Zipy Ride Costa Rica<\/h2><p><strong>Privacy:<\/strong> <a href=\"mailto:admin@zipyride.com\">admin@zipyride.com<\/a><\/p><p><strong>General:<\/strong> <a href=\"mailto:info@zipyride.com\">info@zipyride.com<\/a><\/p><p><strong>Website:<\/strong> zipyride.com<\/p><p><strong>Main \/ Ride Support:<\/strong> +506 8781 2520<\/p><p><strong>Additional Contact:<\/strong> +506 8781 2529<\/p><p><strong>Location:<\/strong> Quepos, Puntarenas, Costa Rica<\/p><\/div><\/section>\r\n<\/main>\r\n<\/div>\r\n\r\n<section class=\"final\"><div class=\"w\"><p>Thank you for trusting Zipy Ride. We aim to handle personal information responsibly while providing technology that connects riders with participating independent transportation providers.<\/p><\/div><\/section>\r\n<\/div>\r\n<!-- END ZIPY RIDE PRIVACY POLICY -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Zipy Ride Costa Rica Privacy Policy How Zipy Ride collects, uses, shares, retains and protects information when you use the Zipy Ride Rider App, Zipy Driver App, website and related platform services. Last Updated: September 2026 On this page Overview1. Information We Collect2. How We Use Information3. Location Data4. Information Sharing5. Data Security6. Data Retention7. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/fullwidth-content.php","meta":{"footnotes":""},"class_list":["post-766","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/pages\/766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/comments?post=766"}],"version-history":[{"count":0,"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/pages\/766\/revisions"}],"wp:attachment":[{"href":"https:\/\/zipyride.com\/es\/wp-json\/wp\/v2\/media?parent=766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}